At Astrea Recruitment, we have been making the job search a new and
an exciting start! With offices in Bulgaria and Serbia, we connect top talent with leading
Bulgarian and international companies. We believe in helping people to
develop and deploy the best of themselves, and our ever-growing network
from satisfied candidates and partners is what drives us forward. Let's shape
the future together!
For one of our clients - a global leader in business process outsourcing,
focused on efficiency and excellent customer service - we are looking for:
Agent liaising with clients in German or French and English.
Key Responsibilities:
*Answering customer inquiries via email and chat in German or French;
* Providing accurate and timely information about products, services or Orders;
*Solving standard cases and problems through internal systems and databases;
* Escalating more complex cases to the appropriate teams as needed;
* Maintain detailed documentation of all customer interactions;
* Collaborate with other departments to improve the customer experience.
Requirements:
*Excellent knowledge of German or French (level B2-C1);
*Very good level of English (minimum B2);
*Previous customer service experience is an advantage but not mandatory;
* Good communication skills and customer orientation;
* Computer skills and basic office applications (MS Office, browsers, systems);
* Willingness to work primarily with written communication and limited phone contact.
Our client offers:
* Competitive remuneration and bonus system according to performance;
* Vouchers for food and transport as part of the social package;
* Opportunity to work in a modern and comfortable office;
*Excellent location with easy access to public transport;
*Friendly and supportive working environment with an international team;
*Introductory training and professional development opportunities.
If you feel excited and confident that you are the right person for the role, we encourage
you take the next step. Please send us your detailed CV in English
language when you have the opportunity. (Don't forget to include the reference number SM_).
Rest assured that we will contact the candidates whose profiles most closely match
our requirements. Your privacy is of the utmost importance to us, and all
information provided is stored and processed in accordance with the provisions of
Commission for Personal Data Protection (Astrea Recruitment Ltd., reg. no. 1809).
