We've been turning job searches into exciting new beginnings for 19
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let's shape
the future together!
For one of our clients—a leading provider of digital solutions, AI automation, and customer experience services that helps global brands enhance digital experiences across the fintech, high-tech, tourism, and gaming industries—we are looking for— Customer Care Advisor with Czech and Slovak (Remote).
Key Responsibilities:
*Serve as the first point of contact for customers, providing outstanding support via phone and email;
*Build positive customer relationships by providing timely, accurate, and solution-oriented assistance;
*Understand customers’ needs and guide them toward the best possible solution;
*Ensure that every interaction contributes to an exceptional customer experience and high satisfaction levels;
*Work closely with colleagues and internal teams to continuously improve service quality and the customer experience.
Requirements:
*Fluent in Czech and has a good command of Slovak and English;
*Strong communication skills and the ability to interact with customers confidently and professionally;
*A customer-first mindset and a genuine passion for helping people;
*Excellent problem-solving skills and the ability to stay organized in a dynamic environment;
*A positive attitude, a desire to learn, and the ability to thrive in a collaborative team environment.
What our client offers:
*Competitive salary and benefits package;
*A fully remote position, offering the freedom and flexibility to work from home;
*Standard working hours, 8-hour shifts;
*Includes additional health and vision insurance for employees and their families;
*Free online courses, coaching, and individual sessions for personal and professional growth;
*Career growth and development opportunities.
If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment Ltd, license No 1809).