At Astrea Recruitment, we've been turning job searches into exciting new beginnings for 19
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let's shape
the future together!
For one of our clients—a global pioneer in delivering exceptional customer interactions and enriching lives through every engagement with leading global brands—we are seeking a Sports Apparel Customer Service Advisor who speaks German or French. As part of this exciting project, you will represent a world-renowned sports apparel brand, assisting customers and helping to create an exceptional customer experience.
Responsibilities:
*Become the trusted point of contact for customers, providing exceptional support via phone, email, and chat;
*Guide customers through their shopping experience by providing assistance with product information, orders, deliveries, returns, and after-sales inquiries;
*Understand customer needs and provide personalized solutions that create a positive and memorable experience;
*Ensure accurate and timely documentation of customer interactions using internal systems and tools;
*Contribute to a seamless customer experience by following quality standards and best practices;
*Work closely with colleagues and cross-functional teams to continuously improve customer satisfaction and service excellence.
Qualifications:
*Fluency in German or French, along with a good command of English;
*Previous experience in customer service, e-commerce, retail, or a customer-facing role is considered an advantage;
*Excellent communication skills and a genuine passion for helping people;
*Ability to multitask and confidently handle customer inquiries across various communication channels;
*Strong digital literacy and a willingness to learn new systems and technologies;
*A proactive, solution-oriented mindset with a strong attention to detail and problem-solving skills
*Ability to thrive in a dynamic, fast-paced international environment.
Our client offers:
*Supportive and friendly team environment;
*Paid training provided;
*Monthly performance bonus after the 3rd month;
*8-hour shifts on a rotating schedule, with 2 days off per week;
*Health insurance coverage, offering additional medical benefits;
*Food vouchers to support meal expenses;
*Partial multisport card and transport allowance.
If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, license No 1809).