{"id":19740,"date":"2024-06-10T11:39:40","date_gmt":"2024-06-10T08:39:40","guid":{"rendered":"https:\/\/www.astrea.bg\/?post_type=job_listing&#038;p=19740"},"modified":"2024-07-13T21:42:35","modified_gmt":"2024-07-13T18:42:35","slug":"fte-or-pte-help-desk-specialist-with-danish-or-finnish-and-english","status":"expired","type":"job_listing","link":"https:\/\/www.astrea.bg\/en\/?post_type=job_listing&p=19740","title":{"rendered":"FTE or PTE Help-Desk Specialist with Danish or Finnish and English"},"content":{"rendered":"<p>At Astrea Recruitment, we are committed to transforming the challenges of finding a new job<br \/>\ninto an inspiring path of change and support. With pride, we can say that we have been<br \/>\namong the best in the recruitment field for 16 years. We believe that we can change people's<br \/>\nlives by helping them become the best version of themselves. We participate in the<br \/>\ndevelopment of many Bulgarian and international companies, helping them find the right<br \/>\npeople and solutions for their business. Our network of satisfied candidates and clients<br \/>\ncontinues to grow, remaining our greatest pride and motivation.<\/p>\n<p>For one of our clients - a global company, known for their outstanding services and satisfied<br \/>\nclients. We are searching for reliable, dynamic and bright team-players for the role of\u00a0<strong>FTE or<\/strong><br \/>\n<strong>PTE Help-Desk Specialist with Danish or Finnish and English.<\/strong><\/p>\n<p><strong>Essential Duties and Responsibilities:<\/strong><br \/>\n* Handling customer issues via phone, email, or chat and striving to solve them effectively;<br \/>\n* Understanding and addressing each customer's needs while hitting performance targets;<br \/>\n* Doing independent research to go above and beyond for customers, educating them on<br \/>\nself-service options;<br \/>\n* Juggling multiple systems to keep records up-to-date and accurate;<br \/>\n* Keeping financial transactions confidential and reporting system faults as needed;<br \/>\n* Supporting colleagues proactively, giving feedback, and helping the team grow.<\/p>\n<p><strong>Requirements:<\/strong><br \/>\n* Comfortable communicating Danish or Finnish (C1) and English (at least B2);<br \/>\n* Able to stay cool when dealing with tough customers;<br \/>\n* Quick to adapt to changes in products, processes, and tech;<br \/>\n* Reliable and responsible, good with time management and multitasking;<br \/>\n* Proficient in MS Office application use;<br \/>\n* Past experience in customer service or call center roles is a plus.<\/p>\n<p><strong>Our client offers:<\/strong><br \/>\n* Competitive salary and cool perks;<br \/>\n* Full-time job with part-time options if needed;<br \/>\n* Benefits like healthcare, vouchers, sports discounts, and team activities;<br \/>\n* Convenient office location;<br \/>\n* Initial training is provided;<br \/>\n* Opportunities for growth and training;<br \/>\n* Chance to join a lively international team.<\/p>\n<p>If you feel excited and confident that you're the perfect fit, we encourage you to take the next<br \/>\nstep. Kindly share your detailed resume in English when you get a chance. (and don't forget<br \/>\nto include the reference number\u00a0<strong>SM_FPHDSDFE<\/strong>).<\/p>\n<p>Rest assured that we will reach out promptly to the candidates whose profiles closely match<br \/>\nour requirements. Your privacy is of utmost importance to us, and all your information is<br \/>\nsafeguarded in compliance with the regulations of the Commission for the Protection of<br \/>\nPersonal Data (Astrea Recruitment, reg. No 1809).<\/p>","protected":false},"author":2,"featured_media":0,"template":"","meta":{"slim_seo":{"title":"FTE or PTE Help-Desk Specialist with Danish or Finnish and English - \u0410\u0441\u0442\u0440\u0435\u0430 \u0420\u0438\u043a\u0440\u0443\u0442\u043c\u044a\u043d\u0442","description":"At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say"},"_promoted":"","_job_location":"Sofia","_application":"sofia@astrea-bg.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[63],"job-types":[42],"class_list":{"0":"post-19740","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","6":"job-type-%d0%bf%d1%8a%d0%bb%d0%bd%d0%be-%d1%80%d0%b0%d0%b1%d0%be%d1%82%d0%bd%d0%be-%d0%b2%d1%80%d0%b5%d0%bc%d0%b5"},"_links":{"self":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-listings\/19740","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/media?parent=19740"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-categories?post=19740"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-types?post=19740"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}