We are committed to transforming the challenges of finding a new job
\ninto an inspiring path of change and support. With pride, we can say that we have been
\namong the best in the recruitment field for 16 years. We believe that we can change
\npeople's lives by helping them become the best version of themselves. We participate in the
\ndevelopment of many Bulgarian and international companies, helping them find the right
\npeople and solutions for their business. Our network of satisfied candidates and clients
\ncontinues to grow, remaining our greatest pride and motivation.<\/p>\n
For one of our clients -business and IT outsourcing services provider. We are searching fo Responsibilities:<\/strong> Requirements:<\/strong> Our client offers:<\/strong> If you feel excited and confident that you're the perfect fit, we encourage you to take the next Rest assured that we will reach out promptly to the candidates whose profiles closely match
\ndynamic and technically proficient individuals for the role of\u00a0Technical Support Engineer L2<\/strong>
\nwith English.<\/strong><\/p>\n
\n* Communicate with end users\/system administrators\/solution integrators via screen shared
\nsessions, ticketing system, phone and chat to identify, diagnose, and troubleshoot their
\nneeds. Set expectations and deliver guidance on resolving issues;
\n* Apply technical knowledge and documentation to identify remediation steps,
\ntroubleshoot, and reproduce customer issues in lab environments. Seek guidance from
\ntechnical leads and subject matter experts as needed;
\n* Provide technical guidance across teams, identifying areas requiring expertise on different
\nmodules to resolve cases;
\n* Maintain thorough documentation for all cases, including queries, process steps, and
\nresolutions, consistent with customer commitments, protocols, and processes;
\n* Mentor junior support engineers as needed or requested by management.<\/p>\n
\n*2 - 3 years of technical support experience;
\n* Higher-level technical education is preferred;
\n* Fluency in English - both written and spoken;
\n* Strong understanding of technology with higher education coursework in IT or technical work. Experience with enterprise support is highly valued;
\n* Previous experience with cloud applications;
\n* Creative, adaptable, and skilled in solving complex technical issues;
\n* Fast learner with a strong interest in understanding our products.<\/p>\n
\n* Hybrid model of work;
\n* Standard working hours;
\n* Training and certification;
\n* Career development opportunities;
\n* Attractive performance bonus;
\n* Additional health insurance incl. Dental insurance;
\n* Special discounts and benefits (food vouchers, Multisport card etc.)<\/p>\n
\nstep. Kindly share your detailed resume in English when you get a chance. (and don't forget
\nto include the reference number SM_TSE).<\/p>\n
\nour requirements. Your privacy is of utmost importance to us, and all your information is
\nsafeguarded in compliance with the regulations of the Commission for the Protection of
\nPersonal Data (Astrea Recruitment Ltd., reg. No 1809).<\/p>","protected":false},"author":2,"featured_media":0,"template":"","meta":{"slim_seo":{"title":"Technical Support Engineer L2 with English (Hybrid) - \u0410\u0441\u0442\u0440\u0435\u0430 \u0420\u0438\u043a\u0440\u0443\u0442\u043c\u044a\u043d\u0442","description":"We are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been amon"},"_promoted":"","_job_location":"Sofia","_application":"sofia@astrea-bg.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[63],"job-types":[42],"class_list":{"0":"post-19841","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","6":"job-type-%d0%bf%d1%8a%d0%bb%d0%bd%d0%be-%d1%80%d0%b0%d0%b1%d0%be%d1%82%d0%bd%d0%be-%d0%b2%d1%80%d0%b5%d0%bc%d0%b5"},"_links":{"self":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-listings\/19841","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/media?parent=19841"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-categories?post=19841"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-types?post=19841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}