{"id":20922,"date":"2025-07-14T12:35:38","date_gmt":"2025-07-14T09:35:38","guid":{"rendered":"https:\/\/www.astrea.bg\/?post_type=job_listing&p=20922"},"modified":"2025-08-14T00:16:29","modified_gmt":"2025-08-13T21:16:29","slug":"agent-vrazka-s-klienti-s-nemski-ili-frenski-i-anglijski-2","status":"expired","type":"job_listing","link":"https:\/\/www.astrea.bg\/en\/?post_type=job_listing&p=20922","title":{"rendered":"Customer liaison agent with German or French and English"},"content":{"rendered":"

At Astrea Recruitment, we have been making the job search a new and<\/em>
\nan exciting start! With offices in Bulgaria and Serbia, we connect top talent with leading<\/em>
\nBulgarian and international companies. We believe in helping people to<\/em>
\ndevelop and deploy the best of themselves, and our ever-growing network<\/em>
\nfrom satisfied candidates and partners is what drives us forward. Let's shape<\/em>
\nthe future together!<\/em><\/p>\n

For one of our clients - a global leader in business process outsourcing,<\/em>
\nfocused on efficiency and excellent customer service - we are looking for:<\/em>
\nAgent liaising with clients in German or French and English.<\/em><\/strong><\/p>\n

Key Responsibilities:<\/em><\/strong>
\n*Answering customer inquiries via email and chat in German or French;<\/em>
\n* Providing accurate and timely information about products, services or<\/em>\u00a0Orders;<\/em>
\n*Solving standard cases and problems through internal systems and databases;<\/em>
\n* Escalating more complex cases to the appropriate teams as needed;<\/em>
\n* Maintain detailed documentation of all customer interactions;<\/em>
\n* Collaborate with other departments to improve the customer experience.<\/em><\/p>\n

Requirements:<\/em><\/strong>
\n*Excellent knowledge of German or French (level B2-C1);<\/em>
\n*Very good level of English (minimum B2);<\/em>
\n*Previous customer service experience is an advantage but not mandatory;<\/em>
\n* Good communication skills and customer orientation;<\/em>
\n* Computer skills and basic office applications (MS Office, browsers,<\/em>\u00a0systems);<\/em>
\n* Willingness to work primarily with written communication and limited phone contact.<\/em>
\n
\nOur client offers:<\/strong><\/em>
\n* Competitive remuneration and bonus system according to performance;<\/em>
\n* Vouchers for food and transport as part of the social package;<\/em>
\n* Opportunity to work in a modern and comfortable office;<\/em>
\n*Excellent location with easy access to public transport;<\/em>
\n*Friendly and supportive working environment with an international team;<\/em>
\n*Introductory training and professional development opportunities.<\/em><\/p>\n

If you feel excited and confident that you are the right person for the role, we encourage<\/em>
\nyou take the next step. Please send us your detailed CV in English<\/em>
\nlanguage when you have the opportunity. (Don't forget to include the reference number SM_).
\n<\/em>
\nRest assured that we will contact the candidates whose profiles most closely match<\/em>
\nour requirements. Your privacy is of the utmost importance to us, and all<\/em>
\ninformation provided is stored and processed in accordance with the provisions of<\/em>
\nCommission for Personal Data Protection (Astrea Recruitment Ltd., reg. no. 1809).<\/em><\/p>","protected":false},"author":2,"featured_media":0,"template":"","meta":{"slim_seo":{"title":"Customer Liaison Agent with German or French and English - Astrea Recruitment","description":"At Astrea Recruitment, we have been making your job search a new and exciting beginning for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading b"},"_promoted":"","_job_location":"Sofia","_application":"sofia@astrea-bg.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[51,67],"job-types":[42],"class_list":{"0":"post-20922","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","6":"job-type-%d0%bf%d1%8a%d0%bb%d0%bd%d0%be-%d1%80%d0%b0%d0%b1%d0%be%d1%82%d0%bd%d0%be-%d0%b2%d1%80%d0%b5%d0%bc%d0%b5"},"_links":{"self":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-listings\/20922","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/media?parent=20922"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-categories?post=20922"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-types?post=20922"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}