{"id":21014,"date":"2025-09-08T17:47:13","date_gmt":"2025-09-08T14:47:13","guid":{"rendered":"https:\/\/www.astrea.bg\/?post_type=job_listing&p=21014"},"modified":"2025-10-09T00:16:03","modified_gmt":"2025-10-08T21:16:03","slug":"customer-support-specialist-with-danish-or-german-or-english-remote","status":"expired","type":"job_listing","link":"https:\/\/www.astrea.bg\/en\/?post_type=job_listing&p=21014","title":{"rendered":"Customer Support Specialist with Danish or German or English (Remote)"},"content":{"rendered":"

At Astrea Recruitment, we've been turning job searches into exciting new beginnings for 18<\/em>
\nyears! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and<\/em>
\ninternational companies. We believe in helping people grow into their best selves, and our<\/em>
\never-growing network of happy candidates and clients is what drives us forward. Let's shape<\/em>
\nthe future together!<\/em><\/p>\n

For one of our clients -<\/strong>\u00a0a leader in digital solutions and AI automation, enhancing global<\/em>
\nbrand experiences in fintech, high-tech, tourism, and gaming, we are looking for\u00a0Customer<\/strong><\/em>
\nSupport Specialist with Danish or German or English (Remote).<\/em><\/strong><\/p>\n

Key Responsibilities:<\/em><\/strong>
\n*Support customers via phone, email, and chat, ensuring clear, timely, and accurate<\/em>\u00a0assistance;<\/em>
\n*Handle inquiries related to money transfers and transactions, or escalate to the right team<\/em>\u00a0when needed;<\/em>
\n*Troubleshoot and resolve basic technical issues with devices, software, and connectivity;<\/em>
\n*Maintain professional, friendly communication while meeting service quality standards;<\/em>
\n*Share information about useful products and services, adding value through service;<\/em>
\n*Keep customer records accurate and up to date using specialized support tools.<\/em><\/p>\n

Requirements:<\/em><\/strong>
\n*Strong command of Danish, German, or English (B2-C1 level);<\/em>
\n*Previous experience in customer or technical support is a plus;<\/em>
\n*Problem-solving mindset and ability to manage both service and technical inquiries;<\/em>
\n*Excellent communication skills and a customer-focused attitude;<\/em>
\n*Flexibility to work rotating day and late shifts (no night shifts);<\/em>
\n*Comfortable working fully remote and navigating different software systems.<\/em><\/p>\n

What our client offers:<\/em><\/strong>
\n*Competitive salary and benefits package;<\/em>
\n*Different shifts throughout the day;<\/em>
\n*Includes additional health and vision insurance;<\/em>
\n*Enjoy a variety of discounts on dining, beauty services, transportation, and more;<\/em>
\n*Career growth and development opportunities;<\/em>
\n*Collaborative and inclusive workplace culture.<\/em><\/p>\n

If you feel excited and confident that you're the perfect fit, we encourage you to take the next<\/em>
\nstep. Kindly share your detailed resume in English when you get a chance. (and don't forget<\/em>
\nto include the reference number SM_).
\n<\/em>
\nRest assured that we will reach out promptly to the candidates whose profiles closely match<\/em>
\nour requirements. Your privacy is of utmost importance to us, and all your information is<\/em>
\nsafeguarded in compliance with the regulations of the Commission for the Protection of<\/em>
\nPersonal Data (Astrea Recruitment, reg. No 1809).<\/em><\/p>","protected":false},"author":2,"featured_media":0,"template":"","meta":{"slim_seo":{"title":"Customer Support Specialist with Danish or German or English (Remote) - \u0410\u0441\u0442\u0440\u0435\u0430 \u0420\u0438\u043a\u0440\u0443\u0442\u043c\u044a\u043d\u0442","description":"At Astrea Recruitment, we've been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent wit"},"_promoted":"","_job_location":"Fully Remote","_application":"sofia@astrea-bg.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[51,67],"job-types":[42],"class_list":{"0":"post-21014","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","6":"job-type-%d0%bf%d1%8a%d0%bb%d0%bd%d0%be-%d1%80%d0%b0%d0%b1%d0%be%d1%82%d0%bd%d0%be-%d0%b2%d1%80%d0%b5%d0%bc%d0%b5"},"_links":{"self":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-listings\/21014","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/media?parent=21014"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-categories?post=21014"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-types?post=21014"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}