{"id":21149,"date":"2025-11-07T11:08:43","date_gmt":"2025-11-07T09:08:43","guid":{"rendered":"https:\/\/www.astrea.bg\/?post_type=job_listing&p=21149"},"modified":"2025-12-08T00:16:02","modified_gmt":"2025-12-07T22:16:02","slug":"backoffice-gaming-support-specialist-with-german-or-polish-or-hungarian-and-english-remote","status":"expired","type":"job_listing","link":"https:\/\/www.astrea.bg\/en\/?post_type=job_listing&p=21149","title":{"rendered":"Backoffice Gaming Support Specialist with German or Polish or Hungarian and English (Remote)"},"content":{"rendered":"

At Astrea Recruitment, we've been turning job searches into exciting new beginnings for 18<\/em>
\nyears! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and<\/em>
\ninternational companies. We believe in helping people grow into their best selves, and our<\/em>
\never-growing network of happy candidates and clients is what drives us forward. Let's shape<\/em>
\nthe future together!<\/em><\/p>\n

For one of our clients -<\/strong>\u00a0a leading provider of digital solutions, AI automation, and customer<\/em>
\nexperience services, enabling global brands to enhance digital experiences across fintech,<\/em>
\nhigh-tech, tourism, and gaming industries, we are looking for -\u00a0Backoffice Gaming Support<\/strong><\/em>
\nSpecialist with German or Polish or Hungarian and English (Remote).<\/em><\/strong><\/p>\n

Key Responsibilities:<\/em><\/strong>
\n*Communicate with players via email in German, Polish or Hungarian and English to assist<\/em>
\nwith account-related inquiries and game-related issues;<\/em>
\n*Provide accurate and timely responses to customer questions while maintaining a<\/em>
\nprofessional and friendly tone;<\/em>
\n*Investigate and resolve player issues related to transactions, game progress, or technical<\/em>
\nconcerns using internal tools;<\/em>
\n*Escalate complex or sensitive cases to the relevant departments, ensuring all necessary<\/em>
\ninformation is clearly documented;<\/em>
\n*Contribute to team knowledge by identifying recurring issues and suggesting improvements<\/em>
\nto email templates or processes.<\/em><\/p>\n

Requirements:<\/em><\/strong>
\n*Fluency in German, Polish or Hungarian and English, both written and spoken;<\/em>
\n*Previous experience in a backoffice, customer support, or gaming-related role is an<\/em>\u00a0advantage;<\/em>
\n*Strong attention to detail and the ability to work with sensitive information discreetly;<\/em>
\n*Good problem-solving skills and a proactive attitude towards complex case handling;<\/em>
\n*Willingness to work remotely on day and later shifts, including weekends or holidays when<\/em>\u00a0needed.<\/em><\/p>\n

What our client offers:<\/em><\/strong>
\n*Attractive salary and benefits package, plus a welcome bonus;<\/em>
\n*Extra health and vision coverage for employees and their families;<\/em>
\n*Free access to online courses, coaching, and personal development sessions;<\/em>
\n*Wide range of discounts on restaurants, beauty services, transport, and more;<\/em>
\n*Opportunities for career advancement and growth;<\/em>
\n*Supportive and inclusive company culture.<\/em><\/p>\n

If you feel excited and confident that you're the perfect fit, we encourage you to take the next<\/em>
\nstep. Kindly share your detailed resume in English when you get a chance. (and don't forget<\/em>
\nto include the reference number SM_).
\n<\/em>
\nRest assured that we will reach out promptly to the candidates whose profiles closely match<\/em>
\nour requirements. Your privacy is of utmost importance to us, and all your information is<\/em>
\nsafeguarded in compliance with the regulations of the Commission for the Protection of<\/em>
\nPersonal Data (Astrea Recruitment, reg. No 1809).<\/em><\/p>","protected":false},"author":2,"featured_media":0,"template":"","meta":{"slim_seo":{"title":"Backoffice Gaming Support Specialist with German or Polish or Hungarian and English (Remote) - \u0410\u0441\u0442\u0440\u0435\u0430 \u0420\u0438\u043a\u0440\u0443\u0442\u043c\u044a\u043d\u0442","description":"At Astrea Recruitment, we've been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent wit"},"_promoted":"","_job_location":"Fully Remote","_application":"sofia@astrea-bg.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[51,63],"job-types":[42],"class_list":["post-21149","job_listing","type-job_listing","status-expired","hentry","job-type-%d0%bf%d1%8a%d0%bb%d0%bd%d0%be-%d1%80%d0%b0%d0%b1%d0%be%d1%82%d0%bd%d0%be-%d0%b2%d1%80%d0%b5%d0%bc%d0%b5"],"_links":{"self":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-listings\/21149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/media?parent=21149"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-categories?post=21149"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-types?post=21149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}