{"id":21313,"date":"2026-02-12T14:17:14","date_gmt":"2026-02-12T12:17:14","guid":{"rendered":"https:\/\/www.astrea.bg\/?post_type=job_listing&#038;p=21313"},"modified":"2026-03-15T00:16:02","modified_gmt":"2026-03-14T22:16:02","slug":"sales-quality-assurance-analyst-with-italian-or-spanish","status":"expired","type":"job_listing","link":"https:\/\/www.astrea.bg\/en\/?post_type=job_listing&p=21313","title":{"rendered":"Sales Quality Assurance Analyst with Italian or Spanish"},"content":{"rendered":"<div class=\"mb-32\">\n<div class=\"job-view-description-text job-text-max-width\">\n<div class=\"htmlTemplate\">At Astrea Recruitment, we've been turning job searches into exciting new beginnings for 19<br \/>\nyears! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and<br \/>\ninternational companies. We believe in helping people grow into their best selves, and our<br \/>\never-growing network of happy candidates and clients is what drives us forward. Let's shape<br \/>\nthe future together!<\/p>\n<p>For one of our clients - a leader in reshaping businesses with Strategy, Consulting, and state-of-the-art Technology, powered by the world's largest network of tech centers, we are looking for - Sales Quality Assurance Analyst with Italian or Spanish.<\/p>\n<p><strong>Responsibilities:<\/strong><br \/>\n*Evaluate and monitor sales agent performance to ensure high-quality service;<br \/>\n*Conduct monthly quality audits and share actionable feedback;<br \/>\n*Provide coaching and support to help agents improve and succeed;<br \/>\n*Prepare clear QA reports and share insights with stakeholders;<br \/>\n*Identify trends and suggest improvements to processes and training;<br \/>\n*Collaborate with clients and internal teams on quality initiatives;<br \/>\n*Participate in calibration sessions to maintain consistent standards.<\/p>\n<p><strong>Qualifications:<\/strong><br \/>\n*1+ year experience in Quality Assurance or sales performance monitoring;<br \/>\n*Experience in outbound sales, upselling, cross-selling, or digital\/telemarketing sales;<br \/>\n*Strong understanding of sales processes and techniques;<br \/>\n* Skilled in analyzing data and solving problems effectively;<br \/>\n*Comfortable using CRM systems and QA monitoring tools;<br \/>\n*Excellent communicator with coaching and teamwork skills<br \/>\n*Fluency in Italian or Spanish and good command of English.<\/p>\n<p><strong>Our client offers:<\/strong><br \/>\n*25 days of annual vacation and opportunities for career growth;<br \/>\n*Standard working shifts;<br \/>\n*Flexible benefits program and options to purchase company shares;<br \/>\n*Comprehensive health and dental insurance, along with life insurance;<br \/>\n*Food vouchers and Multisport cards for employees;<br \/>\n*Employee Assistance Program and bonuses for special occasions;<br \/>\n*Free language courses to support personal and professional development.<\/p>\n<p>If you feel excited and confident that you're the perfect fit, we encourage you to take the next<br \/>\nstep. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number\u00a0<strong>MV_MA<\/strong>).<\/p>\n<p>Rest assured that we will reach out promptly to the candidates whose profiles closely match<br \/>\nour requirements. Your privacy is of utmost importance to us, and all your information is<br \/>\nsafeguarded in compliance with the regulations of the Commission for the Protection of<br \/>\nPersonal Data (Astrea Recruitment, license No 1809).<\/p><\/div>\n<\/div>\n<\/div>","protected":false},"author":2,"featured_media":0,"template":"","meta":{"slim_seo":{"title":"Sales Quality Assurance Analyst with Italian or Spanish - \u0410\u0441\u0442\u0440\u0435\u0430 \u0420\u0438\u043a\u0440\u0443\u0442\u043c\u044a\u043d\u0442","description":"At Astrea Recruitment, we've been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent wit"},"_promoted":"","_job_location":"Sofia","_application":"sofia@astrea-bg.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[67,72,90],"job-types":[42],"class_list":{"0":"post-21313","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","6":"job-type-%d0%bf%d1%8a%d0%bb%d0%bd%d0%be-%d1%80%d0%b0%d0%b1%d0%be%d1%82%d0%bd%d0%be-%d0%b2%d1%80%d0%b5%d0%bc%d0%b5"},"_links":{"self":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-listings\/21313","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/media?parent=21313"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-categories?post=21313"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-types?post=21313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}