At Astrea Recruitment, we've been turning job searches into exciting new beginnings for 19
\nyears! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
\ninternational companies. We believe in helping people grow into their best selves, and our
\never-growing network of happy candidates and clients is what drives us forward. Let's shape
\nthe future together!<\/p>\n
For one of our clients, a global leader in B2B sales services, specializing in driving revenue Responsibilities:<\/strong> Qualifications:<\/strong> Our client offers:<\/strong> If you feel excited and confident that you're the perfect fit, we encourage you to take the next Rest assured that we will reach out promptly to the candidates whose profiles closely match
\ngrowth and digital transformation through strategy, talent, and technology, we are looking for
\n- Software Onboarding Advisor with French or German (Hybrid).<\/strong><\/p>\n
\n*Guide new clients through the onboarding process, ensuring a smooth and successful start
\nwith our software solutions;
\n*Develop and maintain strong client relationships through in-person meetings to drive product
\nadoption and engagement;
\n*Monitor customer progress across key stages, from initial setup to full license activation;
\n*Provide professional guidance on product best practices to help clients maximize value and performance;
\n*Keep client information, interactions, and case activities accurately updated in the CRM system;
\n*Support fast and effective resolution of client issues by troubleshooting and collaborating
\nwith internal teams when necessary.<\/p>\n
\n*Fluency in French or German and English, with strong written and spoken communication skills;
\n*At least two years of experience in customer support or BPO environments, preferably
\nwithin the technology or software sector;
\n*Solid proficiency in Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel;
\n*Excellent interpersonal, organizational, and project coordination skills;
\n*Experience working with CRM systems and managing customer cases or service tickets;
\n*Customer-oriented mindset with strong analytical thinking and a consultative approach to
\nimproving customer experience.<\/p>\n
\n*Monday-Friday standard working hours (hybrid model);
\n*Employee benefits, including discounts and a Multisport Card;
\n*Monthly allowance for transportation\/internet (on top of salary);
\n*Bonuses for major life events (marriage, childbirth, graduation);
\n*Health and dental insurance, plus life insurance coverage;
\n*Performance-based bonuses;
\n*Office near convenient public transport.<\/p>\n
\nstep. Kindly share your detailed resume in English when you get a chance. (and don't forget
\nto include the reference number SM_).<\/p>\n
\nour requirements. Your privacy is of utmost importance to us, and all your information is
\nsafeguarded in compliance with the regulations of the Commission for the Protection of
\nPersonal Data (Astrea Recruitment, license No 1809).<\/p>","protected":false},"author":2,"featured_media":0,"template":"","meta":{"slim_seo":{"title":"Software Onboarding Advisor with French or German (Hybrid) - \u0410\u0441\u0442\u0440\u0435\u0430 \u0420\u0438\u043a\u0440\u0443\u0442\u043c\u044a\u043d\u0442","description":"At\u00a0Astrea Recruitment, we\u2019ve been turning job searches into exciting new beginnings for\u00a019 years! With offices in\u00a0Bulgaria and Serbia, we connect top talent wit"},"_promoted":"","_job_location":"Sofia, Work from home","_application":"sofia@astrea-bg.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[63],"job-types":[42],"class_list":{"0":"post-21346","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","6":"job-type-%d0%bf%d1%8a%d0%bb%d0%bd%d0%be-%d1%80%d0%b0%d0%b1%d0%be%d1%82%d0%bd%d0%be-%d0%b2%d1%80%d0%b5%d0%bc%d0%b5"},"_links":{"self":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-listings\/21346","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/media?parent=21346"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-categories?post=21346"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.astrea.bg\/en\/wp-json\/wp\/v2\/job-types?post=21346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}