We've been turning job searches into exciting new beginnings for 19
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let's shape
the future together!
For one of our clients—a long-standing BPO provider specializing in customer experience, digital solutions, and AI-driven automation, supporting global brands in the fintech, high-tech, tourism, and gaming industries—we are looking for a Logistics Customer Care Advisor who speaks Dutch, German, or French (hybrid).
Key Responsibilities:
*Be the go-to person for customers, assisting them by phone or email with questions about shipping and delivery;
*Track packages, provide real-time updates, and resolve delivery issues quickly and carefully;
*Work closely with logistics partners to ensure that every shipment reaches its destination without a hitch;
*Keep customer cases and interactions accurately documented in our systems;
*Deliver an outstanding customer experience by combining empathy, clear communication, and a solution-first mindset.
Requirements:
*Fluency in Dutch, German, or French, along with a good command of English;
*Previous experience in customer service, logistics, or a contact center is a plus—but a positive attitude and a willingness to learn are just as important;
*Comfortable working independently in a remote setting with a stable internet connection;
*Strong communication skills, a proactive approach to problem-solving, and the ability to handle multiple tasks with ease;
*Willingness to work in a hybrid work model.
What our client offers:
*Attractive salary and benefits package;
*Extra health and vision coverage for employees and their families;
*Free access to online courses, coaching, and personal development sessions;
*Wide range of discounts on restaurants, beauty services, transport, and more;
*Opportunities for career advancement and growth;
*Supportive and inclusive company culture.
If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment Ltd, license No 1809).