Обява за работа

Billing Expert with German and English (Fully Remote)

  • Пълно работно време
  • Fully Remote

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people’s
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a world-renowned company providing services or all your technology
transformation and consulting needs. We looking for experienced, dedicated and team-
oriented people for the role of Billing Expert with German and English.

Essential Duties and Responsibilities:
* Ensuring timely issuing of unbilled items, validating and clearing errors daily;
* Monitoring billing holds and conducting CFM activities;
* Entering manual meter readings, identifying system issues, and logging tickets;
* Meeting for billing completeness, quality, and timeliness;
* Enhance billing connectivity, promote portal self-service, and handle additional duties;
* Escalating unresolved issues, ensuring compliance with terms, conditions and guidelines;
* Providing updates to the Team Leader and striving to meet monthly and quarterly targets.

* 3+ years in OTC environment with track record in meeting targets and SLAs;
* Fluent in German and English, written and verbal;
* Strong customer focus, excellent communication and negotiation skills;
* Dedicated to teamwork, resilient under pressure and able to adapt with ease;
* Excellent analytical and problem-solving skills;
* Motivated and eager to learn, eager to show results and achieve targets;
* Computer literate and proficient in MS Office;
* University education (preferred).

Our client offers:
* Competitive salary and performance-based bonuses;
* Full-time job on standard working time and week (Mon-Fri);
* Paid annual days off and additional health insurance;
* Strong social benefits package (shopping center discounts, food vouchers, sports card…);
* Fully-remote, detailed initial training during first month in the company;
* Career guidance, various trainings and learning opportunities;
* Exciting and supportive work environment.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_BEGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

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