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BPO Consultant with French or German and English – No experience required

  • Пълно работно време
  • Sofia

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people’s
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a leading company in the BPO field. We are on a search for positive,
open and driven tech-enthusiasts for the role of BPO Consultant with French or German and
English – No experience required.

Essential Duties and Responsibilities:
* Serving as a first point of contact and offering friendly support;
* Handling customers questions and issues via email, phone or chat;
* Adding scripting of the call to the ticket (for complex cases) and forwarding it the right team;
* Following progress on complex cases and escalating further when necessary;
* Keeping the communication loop is closed by ensuring that information can flow freely;
* Following up on new updates and implementing changes.

Requirements:
* Fluent in French or German and English language;
* Proactive and bright with positive approach to work and customers;
* Basic understanding of computing technology and driven to learn and improve;
* Familiar with MS Office apps and available for occasional late shift;
* Experience in a customer support environment is a plus but it is not required.

Our client offers:
* Competitive salary and various bonuses;
* Additional health insurance with dental care included;
* Transportation allowance, food vouchers and multisport card;
* Working time organized in shifts during the whole week;
* In-depth training and a hybrid option available (for people who do well on the training);
* In-house career development options and a good work-life balance.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_BCFGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

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