Обява за работа

Chat Specialist with French or German and English – No calls

  • Пълно работно време
  • Sofia

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people’s
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – A well-known, global company operating in the field of online
entertainment. We are on a search for adaptable, motivated and level-headed individuals for
the role of Chat Specialist with French or German and English – No calls.

Essential Duties and Responsibilities:
* Addressing customer questions and issues via chat and email and providing assistance;
* Offering quick, clear solutions and guide customers through resolving issues;
* Discussing upcoming promotions and changes and building trust through active listening
and empathy;
* Following company guidelines and completing tasks assigned by management;
* Support colleagues and suggest process improvements.

Requirements:
* Fluency in French or German and good grasp on English;
* Customer-oriented with excellent people skills and manners;
* Experience in customer support is an advantage but it is not required;
* Motivated, detail-oriented and adaptable;
* Skilled with multitasking, organized and level-headed;
* Familiar with various communication modes and common office tools/apps.

Our client offers:
* Strong social benefits package (transportation, lunch allowance, sports card, etc.);
* Full-time back-office job with competitive salary and additional bonuses;
* Fully covered additional health insurance;
* Paid annual leave days and working time organized in various shifts;
* Detailed onboarding, learning opportunities and career development options;
* Hybrid work option (1 week at home, 1 week in office on rotation);
* Cozy and well-equipped office space and supportive working atmosphere.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_CSFGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

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