Обява за работа

Customer Care Associate with English

  • Пълно работно време
  • Sofia

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people’s
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a rising star in the online entertainment field. We are looking for
open, communicative and reliable people for the role of Customer Care Associate with English.

Essential Duties and Responsibilities:
* Serving as the first point of contact for customer issues and providing resolutions via
phone, email, and live chat;
* Providing additional information about services, products, and account details in English;
* Developing relevant skills and knowledge and meeting response standards;
* Complying to risk management policies and maintaining accurate and detailed records;
* Promoting loyalty and trust, including VIP support and risk management;
* Striving to achieve productivity, quality, and SLA targets;
* Reporting on operational issues to relevant leaders and working effectively as part of a team.

* Proficient in English at C1 level (both written and verbal);
* Team oriented and able to work well with different types of people;
* Strong interpersonal skills and ability to communicate with confidence;
* Open and honest with enthusiasm for helping others;
* Resilient and organized, able to work well in a dynamic work environment;
* Available for late and night shifts;
* Accountable for meeting goals and delivering quality customer service.

Our client offers:
* Full-time job with 25 days of paid annual leave;
* Competitive salary with a bonus system;
* Flexible 24/7 working schedule, plus 25% pay for night shifts;
* Additional life and medical health insurance and co-financed multisport card;
* Food vouchers (200BGN), birthday voucher (100BGN) and wedding voucher (500BGN);
* Additional transportation allowance;
* Provided initial training during the first 2 weeks and additional 2 weeks of buddying;
* Dynamic and supportive work environment.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_CCAE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

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