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Customer Care for a Telecommunications project with German or French and English

  • Пълно работно време
  • Sofia

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people’s
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – an industry star offering an opportunity to work on one of the biggest
telecommunication projects at the moment. We are searching for people who bring positivity,
confidence, and a customer-centric approach to the table, for the role of Telecommunications
Support Representative with French or German and English.

Essential Duties and Responsibilities:
* You’ll be the friendly voice assisting customers across various channels;
* Dive into inquiries, resolving them with finesse and efficiency;
* From product details to billing queries, you’ll provide all the necessary information;
* You will also be rerouting calls and directing them to the right department;
* Plus, you’ll play a key role in implementing system changes.

* Be fluent in German or French (C1+) and English (B1);
* Comfortable with MS Office apps and available for the flexibility of shift work;
* Positive outlook and customer-focused mindset will make all the difference;
* You poses oorganizational and communication skills – you are a star candidate.

Our client offers:
* Competitive pay, full-time job and plenty of paid time off;
* Enjoy additional medical coverage and even food vouchers;
* Be part of a supportive work family that values your well-being;
* Dive into a multicultural environment, with a touch of UK business culture;
* Join Employee Network Groups, embracing diversity and learning;
* Get the support you need with detailed onboarding in your first month;
* With shifts spread throughout the week, balance work and life effortlessly.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_CCTGF).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

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