Обява за работа

Customer Care Specialist with Polish, Finnish or Dutch and English – Work from home

  • Пълно работно време
  • Fully Remote

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people’s
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – well-known company offering services and products in the field of
customer experience management. We are on a search for driven, organized and team-
oriented people for the role Customer Care Specialist with Polish, Finnish or Dutch and
English – Work from home.

Essential Duties and Responsibilities:
* Represent the company to consumers, handling complaints, inquiries, and interactions on
social media;
* Utilize active listening and leadership skills to understand consumer issues efficiently;
* Provide additional attention to sensitive contacts and cases;
* Develop expertise in the product portfolio and consumer expectations for each product and
category;
* Proactively contribute to team building and service quality improvement.

Requirements:
* Great Polish, Finnish or Dutch and good English skills;
* Strong phone and verbal communication, with active listening skills;
* Preferably, experience in a customer service role;
* Team player with a positive attitude
* Proficiency in typing and computer skills, including MS Office applications;
* Organizational, decision-making, and analytical skills.

Our client offers:
* Competitive salary and modern workplace with excellent facilities;
* Fully covered medical plan, plus transportation allowance and life insurance;
* Initial training during the first month, career development opportunities;
* Annual reward and recognition events;
* Full-time job and paid annual days off.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_CCSPFDE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

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