- Пълно работно време
- Sofia
At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people’s
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.
For one of our clients – a well-known company in the field of customer experience
management. We are searching for motivated, skilled and team-oriented people for the role
of First Level Tech Support with German and English – PTE or FTE.
Essential Duties and Responsibilities:
* Leasing with both new and existing customers;
* Handling various issues and providing solutions and tips in a timely manner;
* Documenting every interaction and ensuring that existing records are up-to-date;
* Escalating complex cases according to guidelines and following rules and regulation;
* Collaborating with team members to provide assistance and contribute towards achieving
team goals.
Requirements:
* Fluent in German and English;
* Prior experience in a customer support environment is beneficial;
* Good troubleshooting skills are desirable;
* Familiar with mobile and desktop apps and authorization processes within Active Directory;
* Basic knowledge of common wireless connectivity and configuration (Bluetooth and Wi-Fi);
* Team-oriented and goal-focused, motivated to provide a memorable service.
Our client offers:
* Full-time remote employment from Monday to Friday;
* Attractive salary package and performance-based bonuses;
* Access to diverse training and learning programs, including comprehensive initial training;
* Professional guidance and opportunities for long-term career development;
* Positive and professional work environment with a team of talented colleagues;
* Additional benefits (healthcare insurance, gift vouchers, and discounts on sports cards).
If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_FLTSGE).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).