Обява за работа

FTE or PTE Level 1 Technical Assistant with German and English

  • Пълно работно време
  • Sofia

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people’s
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a company with long-lasting impact and great reputation in the BPO
field. We are on a lookout for reliable, team-oriented and open people for the role of FTE or
PTE Level 1 Technical Assistant with German and English.

Essential Duties and Responsibilities:
* Identifying and understanding users’ needs and requirements;
* Achieving outstanding customer experience and satisfaction;
* Assisting with general issues, product support, and troubleshooting via various channels;
* Providing detailed information and guidance on product features and usage;
* Addressing customer concerns promptly and effectively to ensure a positive resolution;
* Following up with customers to ensure their issues are fully resolved and their needs are
met.

Requirements:
* Fluency in German and English and no previous experience required;
* Team-oriented and open-minded;
* Strong interpersonal skills and ability to listen with care;
* Ability to connect with users and navigate different types of situations with ease;
* Organized and reliable with a team-oriented and proactive attitude;
* Available to work on day shifts.

Our client offers:
* Competitive salary and extra health insurance coverage;
* Secure employment with career advancement opportunities;
* Positive and international work environment;
* Access to over 50 benefits and services;
* Comprehensive paid training;
* Continuous support and learning opportunities.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_FPLTAGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

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