Обява за работа

FTE or PTE Support Assistant with German, Danish or Norwegian and English

  • Пълно работно време
  • Sofia

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people’s
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a giant in the BPO field, offering services and products for all your
customer experience needs. We are searching for confident, bright and skilled individuals for
the role of FTE or PTE Support Assistant with German, Danish or Norwegian and English.

Essential Duties and Responsibilities:
* Assist customers with inquiries and issues via various channels;
* Provide attentive support, aiming to find solutions promptly;
* Guide customers through processes to ensure a positive experience;
* Monitor and report issue trends and common questions to team leaders;
* Foster a supportive team environment through active participation.

Requirements:
* Fluency in German, Danish or Norwegian, along with English;
* Effective listener and bright communicator able to adapt to diverse customer needs;
* Confident, motivated to help, and achieve goals;
* Available for working on flexible shifts;
* Team-oriented, willing to assist and collaborate;
* Interested in or already skilled with tech and ready to learn more.

Our client offers:
* Competitive salary and stable full-time employment;
* Comprehensive training (fully covered) and ongoing career development opportunities;
* Flexible shifts during the whole week (PTE option has 4-hour or 6-hour shifts available);
* Additional health insurance and fully paid annual leave;
* Assistance for new employees moving from abroad;
* Supportive and modern work environment in a comfortable setting.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_FPSAGDNE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

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