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Inquiry Resolution Coordinator with German and English

  • Пълно работно време
  • Varna

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people’s
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a company bringing the best services in the field of digital technology
transformation. We are on a lookout for reliable, analytical and motivated individuals the role
of Inquiry Resolution Coordinator with German and English.

Essential Duties and Responsibilities:
* Dealing with questions and queries from both partners and customers;
* Encouraging positive behavior, offering feedback and support until the issue is resolved;
* Ensuring partners comply with usability rules and regulations;
* Providing solutions according to guidelines and prioritizing tasks appropriately;
* Handling billing tasks in accordance with company guidelines;
* Utilizing case-by-case approach and approach each request with care and active interest.

Requirements:
* Reliable, motivated and organized;
* Possesses problem-solving and analytical skills;
* Proficient in German and English is required;
* 2+ years of experience in administrative or customer-related roles is preferred;
* Willingness to learn and improve to provide high-quality service;
* Familiar and skilled MS Office applications user;
* Adaptable, friendly, and a team player.

Our client offers:
* Standard working hours from Monday to Friday, with shifts ending by 7 PM;
* Competitive salary package, complimented by performance-based bonuses;
* Opportunities for career development through various training options;
* A friendly, supportive team and a positive work environment;
* Additional health care package and transportation allowance.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_IRCGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

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