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Junior Customer Care Specialist with German or French and English

  • Пълно работно време
  • Sofia

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people’s
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – one of the rising star companies, working with some of the biggest
clients on the BPO market. We are on a lookout for people-focused, adaptable and
approachable people for the role of Junior Customer Care Specialist with German or French
and English.

Essential Duties and Responsibilities:
* Supporting customers via various communication channels;
* Assisting with administrative and technical issues and listening with care and empathy;
* Analyzing each case and striving to provide relevant solutions;
* Escalating complex cases to relevant departments as needed;
* Regularly updating systems and make necessary changes.

Requirements:
* Customer-oriented with a positive and approachable demeanor;
* Organized and communicative, adaptable to different situations;
* Excellent German or French skills and good English skills;
* Available and motivated to work in shifts,
* Familiar with MS Office applications;
* Eager and with a willing to learn and improve.

Our client offers:
* Comprehensive training, medical coverage, and food vouchers;
* Competitive salary, performance and referral bonuses;
* Full-time position and paid days off;
* Flexible hours, transportation assistance for late shifts;
* Access to employee network groups for easer learning and connecting;
* A friendly, multinational and diverse workplace.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_JCCSGFE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

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