Обява за работа

Online Travel Support with Dutch or Norwegian and English – Work from home

  • Пълно работно време
  • Fully Remote

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people’s
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a leading company in the customer experience management field.
We are looking for skilled, communicative, and driven individuals for the role of Online Travel
Support with Dutch or Norwegian and English – Work from home.

Essential Duties and Responsibilities:
* Delivering outstanding customer service through various channels and striving to meet Key
Performance Indicators (KPIs);
* Ensuring all inquiries are being resolved and concerns are being handled with empathy;
* Maintaining a fundamental understanding of client products and services;
* Engaging in initiatives aimed at enhancing customer satisfaction and business
* Recording, documenting, and accessing information in the call tracking database.

* Proficiency in Dutch or Norwegian and English (both written and spoken);
* At least 2 years of experience in the travel industry or a related field;
* Previous customer service experience is beneficial;
* PC user skills, familiarity with Travel GDS Systems is a plus;
* Drive to improve personal performance and provide a quality service;
* Great communication and active listening skills.

Our client offers:
* Attractive salary package and paid holidays;
* Full-time employment in a fully-remote position;
* Comprehensive company-covered medical plan;
* Transportation stipend and life insurance;
* Numerous opportunities for career growth;
* Yearly reward and recognition events;
* Vibrant, modern, and dynamic workplace with top-notch staff amenities.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_OTSDNE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

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