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Phone and Chat Support with French or German and English – Late Shifts

  • Пълно работно време
  • Sofia

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people’s
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a leader in the field of customer experience management, known for
their outstanding services. We are looking for approachable, flexible and upbeat people for
the role of Phone & Chat Support with French or German and English – Late Shifts.

Essential Duties and Responsibilities:
* Educating customers on new products and services and furnishing supplementary details;
* Addressing diverse customer inquiries via email, phone, and chat platforms;
* Proposing solutions and guiding customers through issue resolution processes;
* Striving to ensure a positive experience and attain customer satisfaction;
* Regularly updating records and ensuring thorough documentation of interactions;
* Collaborating with colleagues, providing assistance and advice as needed.

Requirements:
* Proficiency in French or German with a strong command of English;
* Upbeat and approachable demeanor, proactive with a team-oriented mindset;
* Proficient multitasker, adept at prioritizing tasks and meeting deadlines;
* Flexible and enthusiastic about working in a dynamic setting;
* Comfortable with technology, PC literate, and keen on learning new skills;
* Prior experience in customer support is advantageous.

Our client offers:
* Competitive salary and full-time position;
* Comprehensive social benefits including gift vouchers and discounts on sports cards;
* Paid holiday leave days and additional health insurance coverage;
* Initial training during first 2 months (from the office);
* Access to the company’s internal training and development initiatives; months
* Opportunity for long-term professional growth and advancement.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_PCSFGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

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