Обява за работа

Query Managing Specialist with German and English

  • Пълно работно време
  • Sofia

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a leader in the field of digital technology transformation. We are on a
search for adaptable, attentive and driven analytical thinkers for the role of Query Managing
Specialist with German and English.

Essential Duties and Responsibilities:
* Handling partners and customers requests and inquiries;
* Offering solutions in line with guidelines and according priority;
* Taking a professional approach to all cases, showing understanding and patience in order to achieve partner and customer satisfaction;
* Encouraging positive behavior in partners by providing regular feedback until the issued has been resolved;
* Ensuring that partners are abiding the Portal usability rules;
* Taking on billing related tasks and caring on according to company’s guidelines.

Requirements:
* Strong German skills and good understanding of English language;
* Good MS Office skills and experience with administrative or customer related role;
* Skilled problem solver with a talent for analysis;
* Ready to learn and improve in order to provide a high-quality service;
* Adaptable and friendly with a team player attitude;
* Self-motivated, organized and attentive.

Our client offers:
* Competitive remuneration, performance bonuses,
* Additional health care package and transportation allowance;
* Standard working week Monday – Friday and working time organized in shifts (last shift ending by 19h);
* Opportunity for career development with versatile training options;
* Friendly and supportive team and stimulating and positive work atmosphere.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_QMSGESV)
Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. – reg No 1809)

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