Обява за работа

Remote Care Agent with Romanian, Czech Slovak or Hebrew and English – Night shifts

  • Пълно работно време
  • Fully Remote

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people’s
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a company offering reliable and innovative solutions and services in
the BPO fieldfo. We are on a lookout for motivated, adaptable and customer-focused people
for the role of Remote Care Agent with Romanian, Czech Slovak or Hebrew and English –
Night shifts.

Essential Duties and Responsibilities:
* Handling customer requests via email, phone, and chat;
* Looking into customer issues, providing solutions, and helping them through the resolution
process;
*Sharing information and advice about our products and services;
* Working closely with colleagues, offering help and advice as needed;
* Keeping accurate records of customer interactions;
* Ensuring a friendly and professional experience and aiming for customer satisfaction.

Requirements:
* Great spoken and written skills in Romanian or German, and English;
* Customer-focused, motivated, and a team player;
* Adaptable and comfortable in a dynamic environment;
* Organized and good at managing time;
* Previous customer support experience is a plus;
* Good PC skills and a love for technology.

Our client offers:
* Fully remote, full-time job with shift-based hours;
* Initial training and access to internal training and development programs;
* Chance to build a long-lasting career;
* Supportive, stimulating, and exciting work environment;
* Social benefits (extra health insurance, gift vouchers, sport card discounts);
* Competitive salary and paid annual leave.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_RCARCSHE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

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