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Remote Customer Care Assistant with Kyrgyz or Uzbek and English – FTE or PTE

  • Пълно работно време
  • Fully Remote

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people’s
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – one of the largest companies in the customer experience
management field. We are on a search for motivated, detail-oriented and communicative
people for the role of Remote Customer Care Assistant with Kyrgyz or Uzbek and English –
FTE or PTE.

Essential Duties and Responsibilities:
* Serving as a friendly assistant and helping customers with their entry permission issues;
* Providing additional information about the issuing process;
* Forwarding missing documentation and guiding customers through the application process;
* Maintaining knowledge on the entry permission application process and keeping up with
changes;
* Working as a part of a team and offering a helping hand when needed.

Requirements:
* Fluency in Kyrgyz or Uzbek (at least level B2) and good command of English language;
* Motivation to learn and improve and provide a high-quality service;
* Detail-oriented and organized, able to work well in a dynamic environment;
* Good communicator, able to stay calm and assist customers with a positive attitude;
* Team-oriented and ready to help others;
* Available for occasional weekend shift.

Our client offers:
* Attractive salary, paid annual leave days and additional health insurance;
* Fully remote role with provided initial training (online);
* Paid Holiday leave days and full-time employment;
* Opportunities to grow and develop further within the company;
* Standard working time, plus, part-time option available with 4h or 6h shifts.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_RCCAKUE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

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