Обява за работа

Support Representative with French, Danish or German and English – Fully Remote (Part Time)

  • Пълно работно време
  • Fully Remote

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people’s
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a giant in field of customer experience management solutions. We
are looking for driven, bright and friendly team-players for the role of Support Representative with French, Danish or German and English – Fully Remote (Part Time).

Essential Duties and Responsibilities:
* Helping the customers with any issues and questions they might have via tickets or calls;
* Provide support by listening closely and with care and identifying the best solution;
* Guiding customers through the process and striving to provide a positive experience;
* Identifying and reporting to your superior on observed issue trends and frequent questions;
* Working as a part of a team, supporting and maintaining a good working atmosphere.

* Fluency in French, Danish or German and good knowledge of English language;
* Familiarity with iOS and Android OS features and an active interest in learning more;
* Great listening and communicating skills, able to empathize with the customer;
* Friendly approach and drive to be of service and provide the best experience and results;
* Team-oriented and ready to help others and act as a part of the team.

Our client offers:
* Flexible working hours organized into 4h or 6h shifts and a fully-remote job;
* Great compensation for your efforts and a stable full-time employment;
* Additional health insurance and a fully paid annual leave;
* Detailed onboarding and different learning and career growth opportunities;
* Working environment that is encouraging and values commitment and professional
approach to the work you do.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_PSRFDGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

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