Обява за работа

Tech-Support Specialist with Hungarian or German and English – Standard working time

  • Пълно работно време
  • Sofia

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people’s
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – one of the leading companies in the customer experience
management field. We are on the lookout for skilled, tech-savvy and communicative people
for the role of Tech-Support Specialist with Hungarian or German and English – Standard
working time.

Essential Duties and Responsibilities:
* Addressing technical requests via outbound calls, ticketing system, and remote sessions;
* Investigating service performance issues;
* Providing appropriate solutions following established procedures;
* Ensuring customer expectations and satisfaction;
* Working with team members to deliver high-quality support.

Requirements:
* Advanced proficiency in one of the required language and English;
* Previous technical experience or relevant education;
* Excellent communication skills and ability to present complex information clearly;
* Interest in specializing in various Microsoft services;
* Willingness to take on new challenges.

Our client offers:
* Full-time employment on standard working hours Monday – Friday;
* Competitive salary with performance-based bonuses and a Hybrid model of work;
* Additional Health and Life Insurance and paid annual leave days;
* In-depth initial onboarding and ongoing training and upskilling for all employees;
* Opportunities to grow and further develop within company;
* Attractive benefits including, Multisport card, transport allowance, bonus for significant life
events, additional paid leave for education, corporate discounts, and more.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_TSSHGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

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